Credit Control Services
Get overdue invoices moving and stop the same problems coming back
Whether you’re dealing with growing aged debt, a credit control process that keeps failing or a team unsure what to do next, Collect Wise gives you a clear place to start.
- £25m+ recovered
- 500+ organisations supported
- 30+ years’ experience
Small process gaps become serious aged debt
WHERE LATE PAYMENT STARTS
Late payment usually starts before the invoice is overdue
Missing purchase orders. Incorrect contacts. Vague payment terms. Invoices that haven’t reached the right person. Payment promises that nobody follows up.
Each issue can look minor on its own. Across a sales ledger, they create delayed payments, repeated chasing and aged debt that becomes progressively harder to collect.
Collect Wise helps you deal with the money already overdue and strengthen the process that allowed it to build.
Choose the route that fits the problem
01
Invoices are already overdue
Your aged-debtor report is growing, customers keep delaying payment or accounts have stalled without a clear next action.
Best fit: Aged debt action plan & templates
02
Late payment keeps coming back
03
Your team needs a stronger process
Our Services
Practical support for the credit control problem in front of you
Aged debt action plan & templates
We review your aged-debtor position, separate the accounts requiring immediate attention and identify the most appropriate next action for each customer.
You’ll receive a prioritised 30-day collection plan and practical templates covering reminders, disputes, payment promises, payment plans and escalation.
- Your aged debtor report is growing
- Debts are moving into older columns
- Customers keep making payment promises
- Disputes and excuses are delaying collection
- Nobody is certain what to chase or escalate next3
Credit control review & setup
We review what happens from customer setup through to collection, including payment terms, purchase orders, invoice checks, chasing routines, dispute handling and escalation.
You’ll see where payment is being delayed and what needs to change before the same problems create more aged debt.
- Late payment keeps happening
- Purchase orders or accounts-payable details are frequently missing
- Invoices are queried after they become overdue
- Chasing depends on who has time
- Credit control has no clear owner or escalation process
Credit control
training
Practical training for finance teams, credit controllers, administrators, operations managers, bookkeepers and business owners.
Your team will learn how to prioritise accounts, prepare for payment calls, question excuses, negotiate realistic commitments, handle disputes and escalate with confidence.
- Chasing is inconsistent
- Payment calls feel uncomfortable
- The wrong accounts receive attention
- Customers’ excuses go unchallenged
- Follow-up actions and escalation points aren’t clear
How We Work
From uncertain chasing to clear next actions
1
Review
2
Prioritise
3
Act
4
Improve
We help you build clearer credit control so fewer invoices are left to drift into aged debt.
A late invoice is usually evidence of a wider problem
The cause may sit much earlier in the process: unclear terms, weak customer setup, missing purchase orders, poor invoice checks, inconsistent chasing or disputes nobody has resolved.
Chasing harder won’t correct those gaps.
Collect Wise looks at the immediate collection problem and the process surrounding it, helping you recover what’s owed while reducing the risk of the same pattern continuing.
Why Collect Wise
Judgement built through real collection work
Some accounts need a polite reminder. Others need a direct call, evidence to resolve a dispute, a realistic payment plan or formal escalation.
Knowing the difference matters.
Our methods have been tested and refined through years of working directly with businesses, finance teams and their customers. We help you take firm, commercially sensible action while protecting valuable customer relationships wherever possible.
Case Studies
Practical changes. Measurable results.
Collect Wise has helped SMEs reduce aged debt, improve chasing processes and strengthen the way payment is managed.
Example proof points:
Reduction in aged debt within four months.
Aged debt outstanding by January 2026.
How Go Live Data strengthened credit control and reduced aged debt
See how ongoing credit control support brought greater structure, clearer collection decisions and measurable improvement to the aged-debtor position.
FREE PRACTICAL RESOURCE
One overdue invoice?
Start here.
Download the overdue invoice checklist. A simple step-by-step guide covering what to check, what to send, when to call and when to escalate.
Things You Need to know
Frequently Asked Questions
What credit control service do I need?
If invoices are already overdue, start with the Aged debt action plan & templates. If late payment keeps happening, start with Credit control review & setup. If your team is responsible for chasing payment, start with Credit control training.
Do you collect the debt for us?
Can you help when a debt is ready for formal recovery?
Yes. We’ll help you establish what has already happened, what evidence is available and whether the account has had a clear final opportunity to pay.
If formal recovery is appropriate, we’ll tell you. Our collection process and templates have achieved a 97% success rate in previous cases.