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Free overdue invoice checklist

Someone hasn't paid?
Start here

Before you send another email, use this free 20-minute checklist to work out why the invoice is still unpaid and what to do next. Check the invoice, payment terms, purchase order, contact details, dispute status and any payment promises. Then decide what to send, when to call and when firmer action is needed.
  • Identify what may be holding payment up
  • Choose the right next action
  • Prepare properly if the account needs escalation

Built from collection methods used to recover £25m+ and support 500+ organisations.

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10

Practical collection steps

Invoice and customer checks

Terms. PO. Queries. Risk.

Calls and common excuses

What to ask. What to say.

Payment plans and escalation

What to ask. What to say.

Late payment interest and formal recovery

Get the file in order.

4

Core overdue email templates

Is this checklist for you?

Useful when an overdue invoice has started to drift

Use the checklist if:
  • A customer keeps promising payment next week
  • An invoice query appeared after the due date
  • You’re unsure whether to email, call or escalate
  • Chasing feels awkward and keeps being delayed
  • You want to complete the sensible collection steps before considering formal recovery
A Clear Starting Point

This checklist is designed for one late-paying customer or a small number of overdue invoices.

If your aged debt is growing across several accounts, you’ll need a broader collection plan covering priorities, disputes, customer risk and escalation.

Download the checklist
Trusted collection experience

Join hundreds of businesses already supported by Collect Wise

More than 500 organisations have turned to Collect Wise for practical credit-control and collection support.


This checklist brings together the checks, questions and collection decisions refined through more than 30 years of working directly with businesses, finance teams and their customers.

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Debt recovered
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Organisations supported
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Years of credit control experience

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Aged debt reduction achieved within three months

Results depend on the age, value and circumstances of each account.

Collect Wise have worked with us since Feb 2023 and are basically part of the Go Live team now. They manage our credit control, keep everything moving and advise us when something needs a decision. It all runs smoothly and they’ve made a real difference to our aged debt. Great people to work with and I’d happily recommend them.

Tim Langley

Co-Founder, Chief Financial Officer (CFO) at Go live Data Ltd

FREE PRACTICAL RESOURCE

Got an overdue invoice and not sure what to do next?

Download the overdue invoice checklist. A simple step-by-step guide covering what to check, what to send, when to call and when to escalate.

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