Common Invoice Disputes and How to Avoid Them?

Are you tired of dealing with late payments and invoice disputes? I hear you, and I’ve got some tips to help you avoid these pesky problems and keep your cash flow flowing.

Reasons for Invoice Disputes and How to Avoid Them:

Disputed Payment Terms

First up, let’s talk about disputed payment terms. When both parties don’t agree on payment terms, it can cause delays and headaches. That’s why it’s crucial to establish clear payment terms from the get-go and include them on every invoice. And if things change, like extra work or costs, make sure to update the invoice to avoid any confusion.

Pricing Discrepancies

Next, let’s tackle pricing discrepancies. These can happen when there’s miscommunication about the pricing of goods or services provided. To avoid this, make sure that all pricing is clearly defined on your quote, or clearly in writing and on your invoice too. Pricing is best being agreed upon beforehand.

Quality of Goods or Services

Quality issues with goods or services can also lead to disputes. To prevent this, ensure that expectations are clear and agreed upon before work begins. And if any issues do arise, provide a clear and effective complaints process to address them.

Late Delivery of Goods or Services

Late delivery can also cause payment disputes, so make sure to establish clear delivery dates and communicate any changes or delays.

Billing Errors

Mistakes happen, and sometimes billing errors occur. These errors can lead to disputes and delayed payments. To avoid this issue, double-check all invoices for accuracy before sending them out. Additionally, make sure that invoices are clear and easy to understand.

Top Tip:

A few days after sending your invoice, send your customer an email or give them a quick call to confirm they have received it. You can also ask them if they have any queries. That

way, billing errors or any other queries can be resolved before your invoice becomes overdue for payment

Disputed Tax Charges

Customers may dispute tax charges if they are not clearly explained or if they do not understand the tax laws. To avoid this dispute, ensure that all tax charges are clearly explained and that customers understand the tax laws that apply.

Unapproved Additional Charges

Customers may dispute additional charges if they were not approved or were not clearly explained beforehand. To avoid this dispute, make sure that all additional charges are approved and explained in detail beforehand.

Lack of Purchase Order

Some businesses require a purchase order before they will process an invoice. If a purchase order is not received or is lost, the payment process may be delayed.


By following these tips, you can avoid invoice disputes and keep your cash flow healthy. So, communicate clearly, document everything, and keep those payments coming in on time!

If you are still getting stuck, or if you need to make longer term improvements, contact CollectWise today and let us help you.

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Paula Bolton

Paula Bolton is currently one of the UK’s finest business coach, growth specialists and exit strategists. An award-winning entrepreneur Paula knows first hand what it takes to build a successful business from scratch and how survival in today’s business climate is about hard work, dedication, strategy, and the ability to persevere to achieve goals.

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