Case Study: Range Servant

Transforming Credit Management for Range Servant UK with Collect Wise

Introduction

At the forefront of innovation in the golf industry, Range Servant has distinguished itself not just through its cutting-edge solutions for managing golf balls—from picking and washing to dispensing—but also through its unwavering dedication to customer satisfaction.

Offering a comprehensive catalogue of high-quality range equipment, Range Servant is committed to addressing the unique needs of each customer. This commitment extends to providing exceptional technical support, spare parts, installation services, and project management, ensuring a seamless experience for all clients.

Despite their unparalleled products and services, Range Servant encountered a few challenges in areas of credit control and aged debt recovery, which meant they were spending unnecessary time chasing payments, of which time could have been spent focusing on other core elements of the business.

Enter Collect Wise, a beacon of tailored credit management and credit control solutions. With strategic interventions and a customer-centric approach, Collect Wise helped achieve remarkable improvements within just three months, showcasing the power of effective credit management.

Challenges Faced by Go Live Data

Range Servant’s path to efficiency was obstructed by the following hurdles:

Persistent late payments from customers

Growing aged debt across the customer base

Inadequate credit monitoring to establish viable payment terms

The need to maintain their excellent customer-centric focus and high-quality service, whilst also chasing payments.

The Collect Wise Intervention

In October 2023, Collect Wise embarked on a mission to improve Range Servant’s credit control processes. Through a carefully crafted consultancy and collections program, we set the stage for positive changes:

Introduction of a comprehensive new customer account form
Implementation of robust credit control processes
Credit monitoring assessments to determine customer creditworthiness
Recommendations for process enhancements, including the integration of new payment methods and insightful credit monitoring tools.

Strategic Innovations

Collect Wise’s strategy was multifaceted, focusing on immediate improvements and long-term sustainability:

Credit control and process optimisation

By automating reminders and streamlining the credit control process, Collect Wise ensured more efficient collections and timely payments.

Sales order process enhancement

Collect Wise conducted informative sessions with the sales staff at Range Servant, imparting crucial insights and techniques to encourage prompt payment from customers. This initiative not only improved the sales order process but also played a pivotal role in facilitating smoother transactions.

Proactive chasing model

Moving away from a reactive approach, Collect Wise implemented our ‘proactive chasing model’. By engaging with customers before an invoice was due—to confirm receipt, address any queries, and ascertain the expected payment date—this strategy pre-emptively tackled common late payment excuses such as “I didn’t receive the invoice” or “the invoice doesn’t have a PO number.”

Credit monitoring

The introduction of CreditSafe for credit limits and alerts monitoring empowered Range Servant with real-time insights into customer payment behaviours so to enable better decision making around who will receive payment terms or not.

Conclusion & Results

The outcomes of Collect Wise’s intervention were nothing short of transformative.

The remarkable turnaround in aged debt recovery, credit control efficiency, and the enhancement of sales order processes underlines the value of expert credit management consultancy and credit control solutions.

Together, our partnership reinvigorated Range Servant’s focus on innovation and customer service, laying a solid foundation for sustained growth and success.

Reduction in aged debt

0 %

Between months of October to December 2023.

elimination of aged debt

0 %

by January 2024, marking a new era of collections stability for Range Servant.